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Interpersonal Skills at Work

Interpersonal Skills at Work
Author: John Hayes
Publisher: Psychology Press
ISBN: 0415227763
Pages: 306
Year: 2002
View: 247
Read: 359

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

Interpersonal Skills at Work

Interpersonal Skills at Work
Author: John Hayes
Publisher: Routledge
ISBN: 1134587333
Pages: 320
Year: 2002-09-11
View: 1024
Read: 929

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

Interpersonal Skills at Work

Interpersonal Skills at Work
Author: John Hayes
Publisher: Psychology Press
ISBN: 0415227755
Pages: 306
Year: 2002
View: 1229
Read: 1218

John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes.

Interpersonal Communication Skills in the Workplace, Second Edition

Interpersonal Communication Skills in the Workplace, Second Edition
Author: Perry MCINTOSH, Richard A. LUECKE, Jeffery H. Davis
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0761214755
Pages: 160
Year: 2008-01-01
View: 210
Read: 981

Interpersonal Skills

Interpersonal Skills
Author: John Hayes
Publisher: Routledge
ISBN: 1134837798
Pages: 271
Year: 2013-01-11
View: 1060
Read: 406

Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs. John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace. John Hayes suggests techniques for improving management performance in a number of key areas: * Listening and interpreting non-verbal messages * Information-getting and presenting * Negotiating and influencing * Working in group situations

Communication and Interpersonal Skills in Social Work

Communication and Interpersonal Skills in Social Work
Author: Juliet Koprowska
Publisher: Learning Matters
ISBN: 1473905486
Pages: 256
Year: 2014-05-12
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Although communication and interpersonal skills are widely-taught as a core element of the social work degree, understanding the theory and processes around them can be a challenge. This book starts with the fundamentals and looks at individual theories and approaches, relating them directly to social work practice. This approach will help you to understand the benefits that good communication skills can bring to your practice placements and work with clients. The content is grounded in social work practice and is totally skills-focused. There are new sections on groupwork, working with vulnerable clients and communicating effectively with children. Key updates: A new chapter on working with groups A revised chapter on working with families More material on emotional intelligence More material on relationship based social work This book is in the Transforming Social Work Practice series. All books in the series are affordable, mapped to the Social Work Curriculum, practical with clear links between theory & practice and written to the Professional Capabilities Framework.

Interpersonal Skills at Work

Interpersonal Skills at Work
Author: Maureen Guirdham
Publisher: Financial Times/Prentice Hall
ISBN: 0131495356
Pages: 610
Year: 1995-01-01
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Providing systematic coverage of all aspects of dealing with people face to face, this text demonstrates how basic skills can be applied to work activities and situations. It provides extensive coverage of relevant theory and research, and presents exercises to cover a variety of scenarios including problem solving and role-play. This edition addresses changes in organizational life such as self-management development and internationalization. Other topics relating to interpersonal skills such as prejudice, discrimination, harassment and cultural variations, are addressed.

Managing to relate

Managing to relate
Author: Stephen C. Schoonover
Publisher: Addison-Wesley
ISBN:
Pages: 183
Year: 1988
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Training in Inter-personal Skills

Training in Inter-personal Skills
Author: Stephen P. Robbins
Publisher:
ISBN:
Pages: 282
Year: 2002-10-01
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This should be used as a supplement in courses in management and management skills, organizational behaviour and development, interpersonal relations, human resource management, human relations, supervision, and group dynamics.

Professional Communication at Work

Professional Communication at Work
Author: Joseph L. Chesebro
Publisher: Routledge
ISBN: 131767930X
Pages: 284
Year: 2014-07-17
View: 583
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This text prepares future professionals for success in the workplace through identifying interpersonal communication skills and strategies and exploring when, how, and why to use them. Informed by academic research, professional literature, and author Joseph L. Chesebro’s own experiences, the text explores and demonstrates the skills that have facilitated Chesebro’s own students to find work and to succeed in their professional lives. Offering a very practical focus on such topics as handling conflict and giving dynamic presentations, Professional Communication at Work also covers essential interpersonal communication skills that are often not discussed, such as: Using networking when job hunting; Earning a good reputation as a new employee Using storytelling and questioning more often Developing coaching relationships with the best senior employees in our workplace, Practicing and developing new skills on our own, and Using workplace politics in a positive and constructive way to accomplish our goals. Utilizing the approach of a supportive communication coach, this text will help readers gain a variety of practical communication strategies they can apply to contribute to success in their own careers.

The Handbook of Interpersonal Skills Training

The Handbook of Interpersonal Skills Training
Author: Bob Wall
Publisher: McGraw-Hill Companies
ISBN:
Pages: 332
Year: 2000
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Bad communication, lack of trust, and poor interpersonal skills are often the key causes of weakness and inefficiency in an organization. The twenty complete training modules or lesson plans in this book help trainers teach managers and employees how to improve productivitythrough better working relationships. Each lesson plan includes lecture notes, training designs, reproductible handouts and overheads.

Interpersonal Skills in the Workplace

Interpersonal Skills in the Workplace
Author: Asa Don Brown
Publisher: Tate Publishing & Enterprises
ISBN: 1681647494
Pages: 358
Year: 2016-04-12
View: 446
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Effective communication is the key to healthy interpersonal skills and safe working environments. Interpersonal Skills in the Workplace, Finding Solutions that Work, is a thoughtfully written manuscript offering key techniques for workplace conflict. Dr. Asa Don Brown's masterful way with words will offer a fresh perspective on communication and relationships. While the dynamics of conflict can create intense emotional, social, behavioral and psychological stressors; it is critically important to be prepared for the unknown and the unexpected. Dr. Brown will not only highlight key risk factors, but will offer preventive techniques designed to safeguard against potential threats. The process of communication is challenged when poor communication skills are utilized.

Great Interpersonal Skills

Great Interpersonal Skills
Author: Michael A. Sommers
Publisher: The Rosen Publishing Group, Inc
ISBN: 1404214232
Pages: 64
Year: 2008-01-15
View: 557
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Presents ideas to help readers develop the skills necessary to effectively interact with others by fostering cooperation, being assertive, and managing conflict.

Interpersonal Social Work Skills for Community Practice

Interpersonal Social Work Skills for Community Practice
Author: Donna Hardina, PhD
Publisher: Springer Publishing Company
ISBN: 0826108121
Pages: 512
Year: 2012-07-23
View: 825
Read: 444

"Specifically dedicated to the skills that social workers need to advance community practice, this creative book is long overdue. Grounded in the wisdom and evidence of well-honed interpersonal social work skills...Donna Hardina's new text takes community practice to a higher level than ever before developed in book form; indeed she displays the most thorough understanding of research on community practice that I have read in any community practice text."--Journal of Teaching in Social Work Community organization has been a major component of social work practice since the late 19th century. It requires a diverse set of abilities, interpersonal skills being among the most important. This textbook describes the essential interpersonal skills that social workers need in community practice and helps students cultivate them. Drawing from empirical literature on community social work practice and the authorís own experience working with community organizers, the book focuses on developing the macro-level skills that are especially useful for community organizing. It covers relationship-building, interviewing, recruitment, community assessment, facilitating group decision-making and task planning, creating successful interventions, working with organizations, and program evaluation, along with examples of specific applications. For clarity and ease of use, the author employs a framework drawn from a variety of community practice models, including social action and social planning, transformative/popular education and community development approaches, and multicultural and feminist approaches. The text is linked to the competencies outlined in the Council of Social Work Educationís (2008) Educational Policy and Accreditation Standards (EPAS), as well as ethics and values identified in the National Association of Social Workersí (NASW) Code of Ethics, and the International Federation of Social Workersí statement of ethical principles. Most chapters begin with a quote from a community organizer explaining how interpersonal skills are used in practice, and student exercises conclude each chapter. The text also addresses other important skills such as legislative advocacy, lobbying, and supervision. Key Features: Describes the essential skills social workers need in community practice and how to acquire them Includes examples of specific applications drawn from empirical literature and the authorís experience working with community organizers Grounded in social justice, strengths-based, and human rights perspectives Linked to competencies outlined in EPAS and values identified in the NASW Code of Ethics Based on a variety of community practice models

Effective Interpersonal and Team Communication Skills for Engineers

Effective Interpersonal and Team Communication Skills for Engineers
Author: Clifford Whitcomb, Leslie E. Whitcomb
Publisher: John Wiley & Sons
ISBN: 1118514203
Pages: 168
Year: 2012-12-20
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Presents key principles of communication that support clear exchanges in a technical context and help engineers learn effective communication skills Effective communication is a necessity for engineers. Even minor on-the-job misunderstandings can cost time, money, or worse. Yet even though recent studies show that improved communication makes for better engineers, the ability to speak clearly and listen carefully have historically been considered "soft skills" and are not typically or explicitly addressed in engineering programs. Working from basic units called microskills, Effective Interpersonal and Team Communication Skills for Engineers shows readers, one step at a time, how to engage, listen, manage conflict, and influence others with highly constructive, repeatable communication exchanges. This career-enhancing handbook: Presents communication skills for both technical issues and social situations in an engineering context Breaks skills down to elemental usage forms as microskills Includes plenty of practice exercises, case studies, and self-assessment tools Helps develop higher-level skills for more complex situations, such as dealing with confrontation and conflict negotiation Features a direct, user-friendly, practice-oriented format Effective Interpersonal and Team Communication Skills for Engineers is a must-have guide for professionals and an important supplement for engineering programs at all levels.