Author: John Hayes
Publisher: Psychology Press
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
Author: Joseph L. Chesebro
This text prepares future professionals for success in the workplace through identifying interpersonal communication skills and strategies and exploring when, how, and why to use them. Informed by academic research, professional literature, and author Joseph L. Chesebro’s own experiences, the text explores and demonstrates the skills that have facilitated Chesebro’s own students to find work and to succeed in their professional lives. Offering a very practical focus on such topics as handling conflict and giving dynamic presentations, Professional Communication at Work also covers essential interpersonal communication skills that are often not discussed, such as: Using networking when job hunting; Earning a good reputation as a new employee Using storytelling and questioning more often Developing coaching relationships with the best senior employees in our workplace, Practicing and developing new skills on our own, and Using workplace politics in a positive and constructive way to accomplish our goals. Utilizing the approach of a supportive communication coach, this text will help readers gain a variety of practical communication strategies they can apply to contribute to success in their own careers.
Author: Asa Don Brown
Publisher: Tate Publishing & Enterprises
Effective communication is the key to healthy interpersonal skills and safe working environments. Interpersonal Skills in the Workplace, Finding Solutions that Work, is a thoughtfully written manuscript offering key techniques for workplace conflict. Dr. Asa Don Brown's masterful way with words will offer a fresh perspective on communication and relationships. While the dynamics of conflict can create intense emotional, social, behavioral and psychological stressors; it is critically important to be prepared for the unknown and the unexpected. Dr. Brown will not only highlight key risk factors, but will offer preventive techniques designed to safeguard against potential threats. The process of communication is challenged when poor communication skills are utilized.
Author: Juliet Koprowska
Publisher: Learning Matters
Although communication and interpersonal skills are widely-taught as a core element of the social work degree, understanding the theory and processes around them can be a challenge. This book starts with the fundamentals and looks at individual theories and approaches, relating them directly to social work practice. This approach will help you to understand the benefits that good communication skills can bring to your practice placements and work with clients. The content is grounded in social work practice and is totally skills-focused. There are new sections on groupwork, working with vulnerable clients and communicating effectively with children. Key updates: A new chapter on working with groups A revised chapter on working with families More material on emotional intelligence More material on relationship based social work This book is in the Transforming Social Work Practice series. All books in the series are affordable, mapped to the Social Work Curriculum, practical with clear links between theory & practice and written to the Professional Capabilities Framework.
Author: Richard Hammersley, Marie Reid
This practical guide to the psychology of effective communication is suitable for anyone for whom communication in groups is a key part of their job. No previous knowledge of psychology is assumed and the emphasis is on exercises, key point summaries, assessment and improving your skills in everyday situations like committees, project teams, seminars and focus groups. Suitable as an introduction for psychology students, it will be invaluable for students of business, medicine, allied health, social work and probation, whether studying on a short course or attending an intensive training session as part of their continuing professional development.
Author: James O'Rourke, Sandra Collins
Publisher: Cengage Learning
Creative conflict, along with harmony and synchronicity in the workplace, are issues that are commonly avoided, simply because they're misunderstood, or because no one knew what to say. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, uses an approach that involves far more than dispute resolution or figuring out how limited resources can be distributed equitably among people who think they all deserve more. This module shows readers how to manage their own emotions, as well as those of others. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, helps readers understand conflict and clearly illustrates how to deal with it. This book can be bundled or customized with any of the O'Rourke Modules or with any of our best-selling Business Communication books. Cases and solutions will be posted online. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author: Owen Hargie
The Handbook of Communication Skills is recognised as one of the core texts in the field of communication. This thoroughly revised and updated third edition arrives at a time of considerable growing interest in this area, with recent research showing the importance of communication skills for success in many walks of life. The book's core principle, that interpersonal communication can be conceptualized as a form of skilled activity, is examined in detail and a comprehensive transactional model of skilled communication is presented, which takes into account current conceptual and research perspectives. This book provides a comprehensive analysis of research, theory and practice in the key skill areas of communication, such as non-verbal communication, persuasion, leadership, assertiveness, self-disclosure, listening and negotiation. Each chapter is written by a recognised authority in that particular specialism, among them world leaders in their particular fields. In the ten years since the last edition, a large volume of research has been published and the text has been comprehensively updated by reviewing this wealth of data. In addition a new chapter on persuasion has been added - one of the areas of most rapid growth in social psychology and communication. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. It will be of continued interest to researchers and students in psychology and communication, as well as in a variety of other contexts, from vocational courses in health, business and education, to many others such as nursing and social work whose day-to-day work is dependent on effective interpersonal skills.
Author: Patti Lind
Publisher: First Books
Communication at Work is a collection of short reflections written to help guide individuals through challenging situations at work and at home. Drawn from decades of experience coaching physicians, leaders and staff in the health care industry, Patti Lind provides practical, down-to-earth suggestions on how to build better relationships, reduce tensions, and talk through disagreements. The book is designed to stimulate personal reflection as well as discussions within work teams.
Author: Vincent R. Waldron, Jeffrey W. Kassing
Publisher: SAGE Publications
This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.
Author: Marsha Ludden
Publisher: JIST Works
The third edition of Effective Workplace Communication engages readers' interest and develops their skills with clear and concise explanations of principles of effective listening, oral, written, and nonverbal communication. Worksheets then present several workplace scenarios in which readers can test their skills in applying those principles. Each chapter has "Check It Out" and "Check Your Vocabulary" activities that further reinforce readers' grasp of key concepts.
Author: Matthew Gilbert
Publisher: Conari Press
A communications mediator provides tips and techniques for improving business relationships while overcoming communication obstacles, addressing such topics as the influence of corporate culture, gender issues, and stress. Original. 25,000 first printing.
Author: A.C. Krizan, Patricia Merrier, Joyce P. Logan, Karen Schneiter Williams
Publisher: Cengage Learning
The new, cutting-edge BUSINESS COMMUNICATION, 7e helps students take their communication skills to a higher level by combining up-to-date technology to enhance learning with stellar content to give them the foundations they need for success in business. Reflecting today's e-inundated marketplace, this comprehensive text covers the basics for all forms of business communication, from letters to e-mail, business plans to presentations, listening skills to nonverbal messages, diversity to teamwork, visual aids to Web blogs, interpersonal communication to instant messages, and everything in between. The features and package of the Krizan text have long been receiving accolades from instructors across the country. In the next few pages, some of the favorite features of our customers are highlighted for your review. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author: Joseph A. DeVito
Publisher: Pearson College Division
NOTE: You are purchasing a standalone product; MyCommunicationLab® does not come packaged with this content. If you would like to purchase both the physical text and MyCommunicationLab search for 0134127099 / 9780134127095 The Interpersonal Communication Book plus MyCommunicationLab for Interpersonal Communication -- Access Card Package, 14/e, which contains: 0133753816 / 9780133753813 The Interpersonal Communication Book, 14/e 0133913910 / 9780133913910 MyCommunicationLab for Interpersonal Communication Access Card MyCommunicationLab should only be purchased when required by an instructor. For courses in Interpersonal Communication Choices Behind Human Communication The Interpersonal Communication Book approaches the subject of communication through integrative theory, research, and hands-on methods. A threefold approach identifies important communicative concepts: choices in interpersonal situations, the theories and research that support these choices, and the communication skills necessary to effectively use these theories. The text allows readers to examine the question of how, when, and through which channels they should communicate in different contexts. The Fourteenth Edition provides the newest insights and research in person-to-person interaction, making for an up-to-date source for communication study. New features and chapter-by-chapter updates make Interpersonal Communication the most comprehensive, relevant source on the topic. Also available with MyCommunicationLab MyCommunicationLab for the Interpersonal Communication course extends learning online, engaging students and improving results. Media resources with assignments bring concepts to life, and offer students opportunities to practice applying what they've learned. And MediaShare offers an easy, mobile way for students and instructors to interact and engage with speeches, visual aids, group projects, and other files. Please note: this version of MyCommunicationLab does not include an eText. The Interpersonal Communication Book, Fourteenth Edition is also available via REVEL(tm), an immersive learning experience designed for the way today's students read, think, and learn.