Measuring Performance in Public and Nonprofit Organizations

Measuring Performance in Public and Nonprofit Organizations

Written by: Theodore H. Poister

FREE
  • Publisher: John Wiley & Sons
  • Publish Date: 2008-03-11
  • ISBN-10: 9780470365175
  • ebook-measuring-performance-in-public-and-nonprofit-organizations.pdf
READ ONLINE DOWNLOAD

In order to read or download eBook, you need to create FREE account.
eBook available in PDF, ePub, MOBI and Kindle versions

Recent Activity

Book Summary

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Members Online