Clientelligence

Author: Michael B. Rynowecer
Publisher: Bti Press
ISBN: 9780996413435
Format: PDF, ePub, Docs
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Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients smile and believe your value simply dwarfs your fee. People who sell don't develop nearly as much business as people who develop relationships. New business flows to those individuals and companies who can move beyond a transaction to a relationship. People, especially executives, don't want to work with the person with the best sales skills. They want to work with people who are emotionally invested in helping them and will pay significant premiums for this rare commodity. The 17 activities within Clientelligence are proven drivers to superior client relationships. In essence, they are how clients define client service excellence and what they expect out of the providers with whom they have the best relationships. Now you can use these activities to create and maintain superior client relationships of your own and fuel growth and profits.

The Mad Clientist s ABCs of Client Service

Author: Michael B. Rynowecer
Publisher:
ISBN: 9780996413404
Format: PDF, Mobi
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The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic, The Mad Clientist, a.k.a. Michael B. Rynowecer, shows you how to deliver superior client service-from the client perspective. Based on more than 25 years of experience analyzing client relationships with the best-run professional services firms in the world, The Mad Clientist's ABCs of Client Service opens your eyes to a whole new way of providing superior client service to each and every one of your clients.

Rainmaking Made Simple

Author: Mark M. Maraia
Publisher: Professional Services Pub
ISBN: 9780972453202
Format: PDF, Docs
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Rainmaking Made Simple: What Every Professional Must Know is the definitive how-to guide for professionals on growing their business. It demystifies the process of building client relationships, making it simple to grasp, retain, and put into practice.

Brief Eulogies at Roadside Shrines

Author: Mark Lyons
Publisher:
ISBN: 9780983918875
Format: PDF, Mobi
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Descansos - resting places - are intimate memorials we glimpse at the edge of highways and rural roads that mark a place and moment of profound loss. They are also testaments to what survives. In his vibrant collection of stories, "Brief Eulogies at Roadside Shrines," Mark Lyons builds narrative shrines that redeem what is lost to misfortune and time. A snake-handling preacher - cast out and lost on the highway - finds faith in a junkyard. A hitchhiker feasts on roadkill with a hobo on the Great Plains and discovers the Cosmos. A Mexican-American Border Patrol officer arrests a mojado - a wetback - who asks him a question that makes him confront his own history. An artist whose paintings are rendered colorless by her abusive husband commits an act of vengeance and deliverance. A soldier returns from Iraq and meditates on the fate of the tumbler pigeon he left behind. "Brief Eulogies" are stories about communities - people finding ways to survive their histories, addictions, fears - hoping to reach a better place. Will this be their last home, their last stop on the line; or can they turn to each other and find redemption? A mesmerizing storyteller, Mark Lyons, Director of the Philadelphia Storytelling Project, weaves a collection of stories that reminds us how our lives can change in an instant, usually when we're not looking.

Book Yourself Solid

Author: Michael Port
Publisher: John Wiley & Sons
ISBN: 1119431220
Format: PDF, ePub, Mobi
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"Book Yourself Solid provides a true understanding of why self-promotion is a critical factor to success. It is this different and unique perspective that makes Book Yourself Solid so much more than an ordinary "how to" manual for getting more clients and raising a business profile. Michael helps the reader adopt this perspective and then provides the strategies, techniques, and skills necessary to get more clients and increase profits. Through verbal and written exercises, readers learn how to develop a strong marketing plan and brand image. In 2006, Michael published this book about marketing for the small business owner without addressing Facebook, LinkedIn or Twitter--which didn't even exist at the time. The 2nd edition of Book Yourself Solid will change all of that with brand new information, including: unique, personalized online marketing strategies for service professionals new SEO rules to optimize search engine listings and traffic solid social media exposure and dominance strategies."--

Tomorrowland

Author: Bruce Macewen
Publisher: Createspace Independent Publishing Platform
ISBN: 9781543049473
Format: PDF, Kindle
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Tomorrowland lays out possible future scenarios for law firms, ranging from -nothing changes, - to profound dislocations brought about by developments such as lawyer psychology blocking essential reforms, a dramatic escalation in the war for talent and -barbell- partner compensation models, the triumph of brand names (and the irrelevance of every other firm), the seemingly inexorable and deeply threatening rise of machine intelligence, new entrants including the Big Four grabbing market share, and more. It doesn't predict what will happen but explains what could, drawing widely from the history of other industries and broad experience with how markets evolve and change. -Must reading for every law firm managing partner, for every law firm partner, and for anyone interested in the future of Big Law. Extraordinarily well done and insightful; audacious and courageous. A tour de force.--Brad Karp, Chair of the Firm, Paul Weiss -No self-respecting law firm leader should be prepared to run the risk of leaving it unread.--Charles Martin, Senior Partner, Macfarlanes

Business Development for Lawyers

Author: Sally J. Schmidt
Publisher: ALM Publishing
ISBN: 9781588521361
Format: PDF, Mobi
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Whether you’re launching a practice or trying to expand your book of business, this new guide gives you the help you seek. From developing a reputation to developing relationships, from retaining existing clients to generating new business, Business Development for Lawyers: Strategies for Getting and Keeping Clients examines all the available techniques, providing you with the expert insights and practical tips you need to make them work for you. You’ll learn how to write for publications, make effective presentations, network, handle the media, get results from participating in conferences and social events, follow up with contacts, build relationships with referral sources, close the deal with prospective clients, and more. This new book from a leading law firm marketer and consultant is an excellent starting point for anyone developing a personal marketing plan or for the lawyer who wants to improve personal marketing and business development skills

Total Quality Management and Operational Excellence

Author: John S. Oakland
Publisher: Routledge
ISBN: 1317808436
Format: PDF, ePub, Mobi
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The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.