Delivering Knock Your Socks Off Service Book PDF, EPUB Download & Read Online Free


Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service
Author: Kristin Anderson, Ron Zemke
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081440765X
Pages: 184
Year: 2003
View: 1230
Read: 510

Outlines the skills and techniques of providing superior customer service.

101 Activities for Delivering Knock Your Socks Off Service

101 Activities for Delivering Knock Your Socks Off Service
Author: Ann Thomas, Jill Applegate, Performance Research Associates
Publisher: AMACOM/American Management Association
ISBN: 0814414443
Pages: 367
Year: 2009
View: 1233
Read: 1294

The latest addition to the best-selling Knock Your Socks Off Service(R) series, 101 Activities for Delivering Knock Your Socks Off Service teaches customer service professionals valuable ways to help their organizations provide world-class service. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

Managing Knock Your Socks Off Service

Managing Knock Your Socks Off Service
Author: Chip Bell, Ron Zemke, John Bush
Publisher: AMACOM
ISBN: 0814432050
Pages: 256
Year: 2013-05-01
View: 696
Read: 1145

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back-and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: * Find and retain service-oriented people * Understand customer needs, expectations and desires * Build a service vision * Design a user-friendly service delivery process * Involve and inspire employees * Recognize and reward good performance The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset.

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery
Author: Ron Zemke, Terry R. Bacon, Chip R. Bell
Publisher: Amacom Books
ISBN: 081447084X
Pages: 214
Year: 2000
View: 1000
Read: 1276

Based on the popular, breezy approach of the "Knock Your Socks Off Service" series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back. Illustrations.

Coaching Knock Your Socks Off Service

Coaching Knock Your Socks Off Service
Author: Ron Zemke, Kristin ANDERSON
Publisher: AMACOM
ISBN: 0814415814
Pages: 176
Year: 1996-10-21
View: 727
Read: 214

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill— teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service
Author: PERFORMANCE RESEARCH ASSOCIATES
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814417558
Pages: 226
Year: 2011-10-29
View: 730
Read: 177

It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how customers both shop and relate their experiences, but the foundations of exceptional service remain constant. Now, readers can find new tips, tools, and techniques for the world they live in today.

Knock Your Socks Off Answers

Knock Your Socks Off Answers
Author: Kristin Anderson, Ron Zemke
Publisher: Amacom Books
ISBN: 0814478840
Pages: 143
Year: 1995
View: 1250
Read: 174

Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.

Knock Your Socks Off Selling

Knock Your Socks Off Selling
Author: Jeffrey H. Gitomer, Ron Zemke
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814470300
Pages: 205
Year: 1999
View: 1007
Read: 800

Describes the characteristics of a successful salesperson, and discusses cold calls, networking, top down sales, customer needs, closing, and problem solving

Knock Your Socks Off Prospecting

Knock Your Socks Off Prospecting
Author: William Miller, Ron Zemke
Publisher: AMACOM/American Management Association
ISBN: 0814428711
Pages: 162
Year: 2005
View: 236
Read: 917

Another knockout in the grand tradition of "Knock Your Socks Off Service"!

Award-winning Customer Service

Award-winning Customer Service
Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814400604
Pages: 232
Year: 2007
View: 313
Read: 544

This book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique "When this happens, try this" sections, it contains powerful advice on crucial customer service management topics, including: planning and goal setting; coaching and development; leadership; effective communication and feedback; preparing for change; continual learning; motivational and problem-solving meetings; conflict resolution; and follow-up and staying on top of the game. The ability to deliver top-of-the-line customer service is a key factor in keeping profits high and customers coming back - and there is always a need for great customer service books.

Performance Research Associates' Delivering Knock Your Socks Off Service

Performance Research Associates' Delivering Knock Your Socks Off Service
Author: Ron Zemke
Publisher: AMACOM/American Management Association
ISBN: 0814479707
Pages: 184
Year: 2003
View: 1288
Read: 374

The second edition of this bright and breezy service primer is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell." Using anecdotes, cartoons, and checklists, the book makes its point.

Knock Your Socks Off

Knock Your Socks Off
Author: Michael Dahl
Publisher: Capstone
ISBN: 1404863710
Pages: 78
Year: 2010-08-01
View: 231
Read: 1231

Presents a collection of knock-knock jokes.

Customer Service Best Practices

Customer Service Best Practices
Author: Ron Zemke, John A. Woods
Publisher: Human Resource Development
ISBN: 0874254434
Pages: 600
Year: 1998
View: 279
Read: 1021

Friends Knock Your Socks Off!

Friends Knock Your Socks Off!
Author: Dee Linder
Publisher: Peter Pauper Press, Inc.
ISBN: 1441306749
Pages:
Year: 2011-02-28
View: 827
Read: 902

What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships---a certain sole connection filled with the magic of laughter and affection.

Be Your Customer's Hero

Be Your Customer's Hero
Author: Adam Toporek
Publisher: AMACOM
ISBN: 0814449069
Pages: 256
Year: 2015-04-22
View: 295
Read: 252

On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: * Achieve the mindset required for Hero-Class(TM) service * Understand the customer's expectations-and exceed them * Develop powerful communication skills * Avoid the seven triggers guaranteed to set customers off * Handle difficult and even irrational customers with ease * Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.

Recent Post